FAQ's on Hard Disk & Data Recovery
Help and Frequently Asked Questions

Symptoms of a Physical Hard Drive Failure

There are a number of warning factors that can alert you to a physical drive failure. These include:

  • Drive shows as “Not Initialized” in Windows Disk Management;
  • Drive not spinning (no power);
  • An excessively hot drive;
  • An abnormal ticking noise whilst the drive is reading data;
  • A loud clicking or grinding noise.

External USB Hard Drive Data Recovery

An external USB drive adds another layer of USB electronics between the hard disk and the computer. These USB components are also subject to failure.

  • Not Initialized in Windows Disk Management
  • Drive Not Spinning (no power)
  • Excessively Hot Drive
  • Abnormal Ticking Noise
  • Loud Ticking or Grinding Noise

All operating systems (OS) have hard disk drivers built into the OS by default. No additional drivers are required for the drive itself. If you are being asked for drivers by the installation software or your drive is not detected during the OS installation, you may need to download the most current version of your controller or motherboard drivers. To obtain the most current version of your controller or motherboard drivers, please contact the manufacturer of your controller or motherboard or visit their web site for more information.

FIRST OF ALL DO NOT PANIC! It is very important at this point not to do anything until you have assessed what is happening. It is usually in the panic stage Hard Disk Data Recoverythat most damage occurs and in some cases can create permanent data loss. Do Not use any software utilities to try to correct the problem at this point! You want to determine if your media is mechanically failing or if the basic file system has logical corruption. Sometimes you can have both. You might have logical corruption because your media is failing. Contact us by phone immediately and we will help u determine your problem.

In Windows, the drive should appear under My Computer as another hard drive shortly after being connected. On a Mac, the drive should appear on your Desktop shortly after being connected. If your drive does not appear in the appropriate location, please consult the Troubleshooting guide.

Power-down the device. You need help!! Attempts to power the device WILL CAUSE ADDITIONAL DAMAGE!!!

Over the years there has been a lot of bad advice circulating regarding fixes for this type of problem. Including “smacking” or “hitting” the computer or device until it runs. These actions are pure and simple computer abuse. In reality these actions can result in misalignment of the head assembly and/or ripping the head off of the arm assembly and/or damage to the recording surface. These devices are delicate instruments and damage will occur if abused.

Standard algorithms employed by utility programs do not always provide satisfactory results in this area. Do NOT run utility programs, save data or add programs. Do NOT use backup programs to attempt to save your data. They all write to or add files to your hard drive during the back-up process.

The most common reasons for needing data recovery are as under:

  1. An electrical problem such as a printed circuit failure or a mechanical failure such as a head crash or servo problem
  2. A software problem such as bad partition tables or fat tables or crashed Netware volumes to name a few
  3. A virus has infected your computer or someone has sabotaged your system
  4. A natural disaster such as flood, fire. electrical storm or failure, earthquake or hurricane
  5. Data recovery was attempted by an unqualified company